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    <Text>This user-friendly book aims to assist candidates pass the ITIL OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chance of success in both the examination and the adoption of the principles in their professional life.</Text>
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    <Text>This user-friendly book aims to assist candidates pass the ITIL OSA Intermediate examination. In doing so, it not only references the source material from the core ITIL texts but crucially also give practical guidance based on real life experiences. This approach helps readers make sense of some of the technical and complex ITIL terminology in a way that makes the material both informative and interesting.  Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chances of success in both the examination and the adoption of the principles in their professional life.</Text>
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    <Text>This user-friendly book will help candidates pass the ITIL OSA Intermediate examination.  It references the source material from the core ITIL texts and helps readers make sense of the technical and complex ITIL terminology. It increases the chance of success in both the examination and the adoption of the principles in professional life.</Text>
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